Custom Vietnam Travel Ltd. was founded by Mr. Nguyen Hong Phuong (Smiley) in 2009. He has worked in tourism industry since 2003. Started the job as a local tour guide and professional tour leader for number of international tour companies in Vietnam. After years of traveling around the country with travelers of different nationalities, Smiley saw the essentials of flexibility & attention to what is important for the fulfillment of his client’s travel expectations then came the name Custom Vietnam Travel as the brand of his travel company. Together with his wife, Fiona who graduated from the tourism faculty of Hanoi University of Culture, they lead the company with a laser focus on excellence. 

Custom Vietnam Travel offers the incoming travel services for leisure groups, business travelers and FIT clients. The company specializes in high quality, memorable private customized tours in Vietnam, Laos and Cambodia. Unique trips are organized to take travelers to less-visited destinations where travelers are able to uncover the authentic cultures, local life and admire the beautiful landscapes. In order to provide you, our value travelers, good travel ideas, the sample innovative holidays are carefully designed from extensive knowledge and local know-how. The itineraries include Classic Tour Packages, Adventure Tours, Family Holidays and interesting day trips over Vietnam, Cambodia and Laos. The tour range caters to any budget and special interests.

You can depend on us to skillfully organize your lifetime trips to our destinations. We pride ourselves on our flexibility & attention to what is important for the fulfillment of the clients’ travel expectations. Our years of travel experience with personalized services and inbound travel expertise make us stay out of the crowd as a professional tour operator in Vietnam and enjoyed by groups, families, and solo travelers from all over the world.



  • We are here for you 24/7 and take care of you if things go wrong – Before, during and after your trip.

  • We get it right or we make it right.

  • We have stability and financial security. We have been in business for over 6 years – your money is safe with us.


  • We ARE Vietnam’s Travel Specialists. We live here, it is our home. We really know our stuffs. We are well traveled and years in the industry, which means we can match the right trip to each customer, accommodate you the suitable suggestions, reliable recommendations for tailor-made vacations.

  • We have experts in our business on every vacation and destination. We can find out everything you need to know.

  • All our specialists have travelled extensively or lived in their specialist regions.

  • The same specialist will handle your trip from start to finish.

  • Make the most of your time and budget.


  • We have deals and vacation packages that you will hardly get anywhere else

  • We plan your holiday at no extra or hidden cost. Everything is very clear before you go.

  • Best Price Guarantee.

100% Tailor Made

  • Your entire holiday is designed around your requirements.

  • We explore your interests at your own speed.

  • We help to select your preferred style of accommodation.

  • You yourself create the perfect trip with the help of our specialists.

Custom Travel Specialist in Vietnam



Our company is legally registered as below:

-  Company Full Name in English: Custom Vietnam Trading and Travel Company limited  -  Company Shorten name: Custom Vietnam Travel co., Ltd

-  Company Name in Vietnamese: Công Ty Trách Nhiệm Hữu Hạn Du Lịch và Thương Mại Việt Nam Phong Tục.

-  Business Licence number cum Tax number is: 0105183791 issued by The Hanoi Department of Planning and Investment.

-  Our International Tour Operator Licence Number: 01-472 /2014 /TCDL- GP LHQT (Deposit of VND250,000.000), by Vietnam National Administration of Tourism.    



Beneficiary: Custom Vietnam Trading and Travel Company Limited 

Beneficiary’s address: No 116 Lane 76/32, An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam  Tel: (84.4) 37185750/ Hotline: (84.4)912490302 

Beneficiary’s bank: Join Stock Commercial Bank for Foreign trade of Vietnam  Bank’s address: 198 Tran Quang Khai Street, Hanoi, Vietnam 

Bank's Tel: (0084)438243524/ 1900545413 

Zip code: 10000 

Account number: 0491000410852 

Swift Code: BFTVVNVX‏


Smiley (Phuong Nguyen)

Managing Director

Hello, my name is Phuong and I go with the nickname “Smiley” that passengers chose to call me while I was working as a professional tour guide/ tour leader for number travel companies in Vietnam. After almost 10 years of traveling and taking tours all over the country, I founded Custom Vietnam Travel and run the company with my wife, Fiona who shares my passion and ambition.
Our aim is to create a professional team of travel specialists who are able to turn your travel dreams into reality, contributing our destination knowledge and expertise and working closely with you to handcraft an itinerary around your specific travel preferences to arrive at the best possible experience.
Let’s join our team to get off the beaten tracks, enjoy stunning landscapes and learn the authentic cultures.
Here below are some of Custom Vietnam Travel’s key persons that I am proud of

Fiona (Fiona Nguyen)

Sales Manager

Studying in tourism faculty of a university in Hanoi, I was trained to be a tourist guide. I really loved this job which helped me meeting many friends all over the world as well as to show them how lovely Vietnam is. Although I love leading tours and moving arround, working as a tourist guide seemed not to be a suitable job for me after starting family and having babies while travel is my passion.

Thanks to my last job - tour guide and years of traveling all around Indochina, I got to know well how different tours going, what most oversea travelers are interested in. These have become great foundation for my current job and I am able to inspire my travel consultant team at the office. Having helped thousands of travelers building their own dream trips to Indochina makes me love my job so much. Our beautiful Vietnam has so many things to offer. Come with us, we will make your travel dream comes true!

Huyen (Huyen Vu)

Operation Manager

"Xin chao! My name’s Thu Huyen from Operations Department.  I love my job in Custom Vietnam Travel where I help to ensure that everything is set beforehand and making sure that all the little details are ready for guest’s arrival. I think travelling is an experience with many emotions. Therefore, I always do my best to bring the best services to our valued clients as you deserve it. And nothing is more wonderful than seeing our travelers off with big satisfied smiles at the end of the trips.  I'm here with our team to ensure that your holiday to Vietnam is a memorable one."

Minh (Minh Ninh)

Travel specialist

"Xin chao! My name is Minh. I have over 9 year experience in tourism and hospitality industry. I like travelling and that’s why I chose this work. Travelling means discovering new lands, meeting new friends, listening new stories and having new experiences. I love my beautiful country, Vietnam, and I am lucky to have many chances to go and visit most of the famous and beautiful places in Vietnam as well as in Indochina.

I am very proud to be a member of the Custom Vietnam Travel and work in a very professional environment with a great team. I hope that with my experiences, I can assist you in planning and creating the most memorable trip for your holiday to Vietnam and Indochina and make you love my motherland as much as I do"

Liliana (Liliana Pham)

Travel specialist

Hello everyone, I'm Liliana, a member of sales department of Custom Vietnam Travel. This is the 3rd year as a travel consultant at this company. Despite young age, but with the passion for traveling, exploring new land and being blessed with many opportunities to travel to many places around Indochina countries, I decided to stick with this job to help and advice those who are interested in the land, the people and the culture of Vietnam, Laos and Cambodia, to discover the hidden beauty of my homeland and more. As a local travel specialist, I always want to help travelers find the most suitable route, the most appropriate time for the trip, and the accurate services to suit each customer's needs. After each trip, customer's satisfaction, their lifetime experiences and big smiles are the primary goal of my job. Come and let me show you how good i am :).

Susan (Susan Nguyen)

Travel specialist

Xin chao!!! My full name is Hien – it means Virtuousness, a characteristic of a honest person, and you can call me Susan as my business name. I like travelling and have spent a lot of time to travel throughout Indochina. During these travels, I have fallen in love with the beautiful destinations I visited and enjoyed meeting people of different cultures.
Joining Custom Vietnam Travel is my best decision ever as I am able to create travel dreams for many people from all over the world. You love traveling of course and I share my passion. I am very proud to be a member of the CVT family and work in a very professional environment with my greatest colleagues. Come with us and let me know what you want your holiday to be. I am here and willing to create more dreams!

Ha (Ha Nguyen)


Hello! I like numbers and problem solving, guess who I am :). As an accountant, I engage with everyones in the company and with you as well. I love working for this company as beside the numbers, I have so much fun with my cheerful and professional colleagues. I will see you at my office. Happy travel!

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Indochina Custom Holidays


Headoffice: No 116 Lane 76/32 An Duong St.,  Yen Phu, Tay Ho, Hanoi, Vietnam

Tel: +84.4.37185750   Hotline: +84913.501105

Email: inquiry@customvietnamtravel.com

Website: www.indochinacustomholidays.com



Inbound Tour Operator License: 01-472 /2014 /TCDL- GP LHQT

Custom Vietnam Travel is the leading tour operator providing private tours and packaged holidays in Vietnam