BEFORE YOU GO
ABOUT YOUR HOLIDAY
WHY INDOCHINA CUSTOM TRAVEL?
We are here for you 24/7
No booking fee
Personal service (There is one travel specialist assists you from the time of the correspondence stage to the end of your trip)
100% tailor-made holiday
No hidden cost & extra
Expert local Knowledge
Fully licensed tour operator
Safe and secure payment methods
HOW TO BOOK
A deposit equal to 20% of the total cost, or $100 (US Dollar) per person on the trip, is required at the time of booking, whichever amount is the greater.
The full or final payment is required 45 days before departure.
Should the tour be booked within 45 days to departure, full payment is required at the time of booking.
Except as otherwise agreed by Custom Vietnam Travel Co., Ltd, Client’s payment shall be made by Western Union, Bank Transfer, Credit Card and In Cash in the country.
A processing charge of 3% (Visa and Master only) will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well.
For your security, Custom Vietnam Travel accepts payment methods as below:
I. Bank Transfer/ Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Please note; Ha Giang Tours – Custom Vietnam Travel does not cover any transaction fees applied by your bank. Sender must cover all International bank transmission charges. It may include the correspondent bank's fees as well.
All Bank Transfers should be made to our bank accounts as below:
Our VietcomBank account (usually takes within at least 5 working days)
Beneficiary: Custom Vietnam Trading and Travel Co., Ltd
Beneficiary’s address: No 116 Lane 76/32, An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Beneficiary’s bank: Join Stock Commercial Bank for Foreign trade of Vietnam
Bank’s address: 198 Tran Quang Khai Street, Hanoi, Vietnam
Bank's Tel: (0084)438243524/ 1900545413
Zip code: 10000
Account number: 0491000410852
Swift Code: BFTVVNVX
Important Notes for those who make the payment through wire transfer:
After the transfer, please email us the transaction receipt issued by the bank. Once we have received your payment, we will begin securing your bookings.
II. Visa or Master Card secure online CREDIT/ DEBIT CARD payment via OnePay
OnePay is a leading online payment company in Vietnam. Major credit cards such as Visa and MasterCard are accepted. You will be charged a 3% processing fee for Visa/ MasterCard, on the total amount paid, when using this service.
Ha Giang Tours – Custom Vietnam Travel securely connects with OnePay Payment Gateway to accept Online Card Payments. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored at our system (Merchant).
After you have received our Invoice Payment link via email, please check all information therein. If all the information is correct, please read the Terms and Conditions and check, then click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard and American Express with following steps:
- Fill in your Card information:
- The URL (Uniform Resource Locator) will begin with
- To make the payment fill in the information requested, then click “pay”.
Please note: If either OnePay or Ha Giang Tours – Custom Vietnam Travel has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.
III. Western Union
Western Union (http://www.westernunion.com) is the fastest way to transfer your payments. You can transfer money at both a Western Union Agent close to your home or pay by credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country). Please be advised that Ha Giang Tours – Custom Vietnam Travel does NOT cover any transaction fees required by Western Union, these must be paid by you (the Client). Please contact us for further information ( ).
IV. Cash payments
Cash payments can be made for the final amount directly to Ha Giang Tours – Custom Vietnam Travel via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.